Rebecca Roos
Office Manager
After moving from New York to Crossville in March 2022, Rebecca joined our PAH staff as a veterinary assistant in May. Currently enrolled in school to become a Licensed Veterinary Medical Technician, she has plenty of pets (besides those at our clinic) with which to supplement her medical training: four pugs, two bearded dragons, two tortoises, a crested gecko, a snake, and over 20 tarantulas.
Liana Joy Clark
Veterinary Assistant
Hailing from Connecticut, Liana moved to Tennessee the summer of 2024 and joined our staff the following December. Her caring attitude matches our goal of compassionate care toward all pets and pet parents during their visits to our hospital. She‘s a serious “Garfield” fan and even named her two dogs Pookie and Odie after characters in Jim Davis’ famous comic strip. Free-time hobbies include crocheting, baking, pet sitting for friends, and creating scrapbooks of “Garfield” features.
Melissa Jackson
Veterinary Assistant
Melissa’s love for animals has always been the inspirational factor for her career. Involved with veterinary medicine for over 12 years and a PAH staff member since May 2019, she is a mom to two children, two cats, four dogs (including a Great Dane named “Little Foot”), and many farm animals. “I love making people laugh, and I believe in living life to the fullest!”
Ashley McCollum
Veterinary Assistant
Stepping into the dual role of kennel assistant and receptionist, Ashley joined us in May 2023. Originally from Boise, Idaho, she has always had a love for animals and enjoys sharing that passion with our clinic visitors, as well as with her two dogs and two cats. Her smile and calm approach to caring for our patients help us manifest our “Fear-Free” © handling in medical cases. Ashley’s free time is spent with her son, but she also admits to loving pasta and the color purple!
Viki Avalos
Receptionist
Viki joined the PAH family in October 2021 and has always had a big love for animals (her pup named Bucky and her cat named Oskar can readily attest to that!). She has experience in numerous jobs in the food service industry and especially enjoys working customer service. To our advantage, she brings to PAH an eagerness to be of help, as well as ability to speak two languages. Outside of work, she likes to try out new coffee shops and restaurants and enjoys baking, music, dancing and anything involving art. “I feel super blessed to be working in an environment where I truly feel appreciated.”
Donna Ford
Receptionist
A member of the PAH family since January 2019, Donna has put her careerlong experience in customer service to best advantage at our clinic. With associate degrees in Business Administration and Paralegal Studies, she came to us with a resume that makes her a critical asset in our front office. Originally from New Jersey and married 35 years, she has one son and a dog named Maggie. Along with spending time with family, her hobbies include cooking and refinishing furniture.
Helen Roos
Kennel Assistant
Originally from England, Helen first came to the US in 1987, then moved with her husband and two children from New York to Crossville. Her love of animals is too extensive for just the six dogs at home, so she joined our staff as kennel assistant in May of 2024 to add to the compassionate care patients and boarders receive at PAH. Family (including her pets!), hiking, camping and reading top her list of hobbies.
Carolyn Smith
Kennel Assistant
After bringing her cherished pets to PAH for several years, Carolyn joined our team in June 2022. Retiring from several years in restaurant management, she turned her love of animals into a second career and now enjoys caring for pets in our kennel. She is married and has a son and daughter-in-law. A 16-yearold dog named Prissy and three cats (Pepper, Max and Roxy) complete the family. Her free time is dedicated to hiking, crocheting, and road trips.
Wendy Parham
Kennel Manager
As a staff member and kennel manager at PAH since November 2015, Wendy manifests an amazing rapport with all our patients and their “parents.” When she’s not giving great care to our clinic pets, she keeps busy with her own family, composed of her husband, three adult children, daughter-in-law, five grandsons and a dog named Thunder. She also enjoys cycling, hiking, and cheering on her son and husband in dirt bike competitions.
Jane Opatrny
Clinic Volunteer
Originally from Chicago, Jane moved to Crossville after spending 20+ years working with an accounting firm. She was initially drawn to our clinic for veterinary care of her dog and two cats; but with an Associate of Science Degree in Medical Assisting and a compulsion to stay busy, it was only natural for her to offer volunteer hours alongside our staff. Ever since August 2019, she has supported PAH‘s success in providing high quality care for clients’ pets. “The staff is fun to be around, and I truly believe they get my Midwestern sense of humor.” Her additional interests include working on stained glass projects.
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