Our Care Team
Rebecca Roos
Office Manager
After moving from New York to Crossville in March 2022, Rebecca joined our PAH staff as a veterinary assistant in May. Currently enrolled in school to become a Licensed Veterinary Medical Technician, she has plenty of pets (besides those at our clinic) with which to supplement her medical training: four pugs, two bearded dragons, two tortoises, a crested gecko, a snake, and over 20 tarantulas.
Viki Avalos
Lead Receptionist
Viki joined the PAH family in October 2021 and has always had a big love for animals (her pup named Bucky and her cat named Oskar can readily attest to that!). She has experience in numerous jobs in the food service industry and especially enjoys working customer service. To our advantage, she brings to PAH an eagerness to be of help, as well as ability to speak two languages. Outside of work, she likes to try out new coffee shops and restaurants and enjoys baking, music, dancing and anything involving art. “I feel super blessed to be working in an environment where I truly feel appreciated.”
Liana Clark
Receptionist
Hailing from Connecticut, Liana moved to Tennessee the summer of 2024 and joined our staff the following December. Her caring attitude matches our goal of compassionate care toward all pets and pet parents during their visits to our hospital. She‘s a serious “Garfield” fan and even named her two dogs Pookie and Odie after characters in Jim Davis’ famous comic strip. Free-time hobbies include crocheting, baking, pet sitting for friends, and creating scrapbooks of “Garfield” features.
John Lombardo
Receptionist
Bio coming soon.
Melissa Jackson
Veterinary Assistant
Melissa’s love for animals has always been the inspirational factor for her career. Involved with veterinary medicine for over 12 years and a PAH staff member since May 2019, she is a mom to two children, two cats, four dogs (including a Great Dane named “Little Foot”), and many farm animals. “I love making people laugh, and I believe in living life to the fullest!”
Casey Aaron
Veterinary Assistant
Casey is a dedicated Veterinary Technician with over 20 years of experience in animal care and veterinary support. Her career began at the University of Georgia, where she honed her skills and deepened her passion for veterinary medicine. In 2014, after relocating her family to Tennessee, Casey joined Dr. Lisa and the team at Plateau Animal Hospital, where she has continued to provide compassionate and skilled care to patients of all shapes and sizes.
Known for her calm presence and deep love for animals, Casey is not only a professional in the field but also a devoted pet parent herself. Her home is filled with a beloved mix of fur babies—both large and small—as well as a few feathered friends.
With her decades of hands-on experience and heartfelt dedication, Casey is a valued member of the veterinary community and an advocate for the health and happiness of all animals.
Tiffany Jourdan
Veterinary Assistant
Bio coming soon.
Candy Godlewski
Veterinary Assistant
Bio coming soon.
Wendy Parham
Kennel Manager
As a staff member and kennel manager at PAH since November 2015, Wendy manifests an amazing rapport with all our patients and their “parents.” When she’s not giving great care to our clinic pets, she keeps busy with her own family, composed of her husband, three adult children, daughter-in-law, four grandsons, one granddaughter, and a dog named Thunder. She also enjoys cycling, hiking, and cheering on her son and husband in dirt bike competitions.
Helen Roos
Kennel Assistant
Originally from England, Helen first came to the US in 1987, then moved with her husband and two children from New York to Crossville. Her love of animals is too extensive for just the six dogs at home, so she joined our staff as kennel assistant in May of 2024 to add to the compassionate care patients and boarders receive at PAH. Family (including her pets!), hiking, camping and reading top her list of hobbies.
Carolyn Smith
Kennel Assistant
After bringing her cherished pets to PAH for several years, Carolyn joined our team in June 2022. Retiring from several years in restaurant management, she turned her love of animals into a second career and now enjoys caring for pets in our kennel. She is married and has a son and daughter-in-law. A 16-yearold dog named Prissy and three cats (Pepper, Max and Roxy) complete the family. Her free time is dedicated to hiking, crocheting, and road trips.
Jane Opatrny
Clinic Volunteer
Originally from Chicago, Jane moved to Crossville after spending 20+ years working with an accounting firm. She was initially drawn to our clinic for veterinary care of her dog and two cats; but with an Associate of Science Degree in Medical Assisting and a compulsion to stay busy, it was only natural for her to offer volunteer hours alongside our staff. Ever since August 2019, she has supported PAH‘s success in providing high quality care for clients’ pets. “The staff is fun to be around, and I truly believe they get my Midwestern sense of humor.” Her additional interests include working on stained glass projects.
Victor LoGiudice
Clinic Volunteer
Victor LoGiudice’s life has always centered around one thing: caring for others.
For over two decades, Victor served as a New York State Licensed Funeral Director, guiding families through some of the most difficult moments of their lives. His work required compassion, patience, and the ability to listen with empathy—qualities that became second nature to him. After 24 years in that role, Victor knew he wasn’t ready to stop helping people. He simply wanted to do it in a new way.
That next chapter began after his retirement and relocation from New York to Tennessee in 2025. Having built a connection with Dr. Lisa over the years through mutual friends and multiple pet adoptions, Victor already trusted Plateau Animal Hospital with the care of his own animals. When the opportunity arose to volunteer, it felt like a natural continuation of the life he had always lived—supporting families, now alongside the animals they love.
Victor’s connection to animals is deeply personal. Over the years, he and his partner, Steve, have opened their home to several rescue dogs, each with their own story. One that stands out is Serenity, a Catahoula mix who had been abandoned after being hit by a car. Serenity came into Victor’s life and taught him something lasting: healing takes time, patience, and trust. She lived to be 15, and every year with her reinforced his belief in giving animals the second chances they deserve.
That belief continues today with June, a gentle and affectionate senior, and Archie, a young Cairn Terrier mix still learning what it means to feel safe and loved. Watching Archie grow into that sense of security has been one of Victor’s greatest joys.
At the clinic, Victor brings the same steady presence that defined his previous career. He enjoys connecting with clients, offering a calm voice, and creating a welcoming environment for the team. For him, it’s not just about volunteering—it’s about continuing a lifelong purpose to offer compassion to those who need it.